Industries
Pharmaceuticals
Solutions
SAP Commerce Cloud
Services
SAP ERP
The story of our customer
In the rapidly evolving pharmaceutical industry, a client sought to transform their operations by replacing a legacy system with SAP Commerce Cloud. This initiative aimed to boost customer satisfaction, streamline operations, and reduce licensing costs. The project exemplified the significance of quality principles and robust stakeholder engagement in achieving strategic business objectives. Our client is enthusiastic about continuing this partnership to unlock even greater value moving forward.
Consulting approach and project highlights
For our e-healthcare client, we implemented the following strategies:
- System Synchronization: Successfully integrated SAP ERP and Salesforce, synchronizing systems for improved operational cohesion.
- Third-Party Integration: Integrated a third-party Single Sign-On (SSO) solution to provide seamless access for users.
- Data Migration Strategy: Overcame challenges by implementing a focused strategy for migrating critical customer data from the legacy system.
- Early Stakeholder Engagement: Utilized mock-ups and fit-to-standard workshops to align all stakeholders and ensure a collective vision for the project.
- Comprehensive Discovery Workshop: Conducted extensive workshops to define project requirements and establish a clear scope for the initiative.
Customer solution and advantages
The implemented solution, Omni-channel Commerce on SAP Commerce, yielded significant benefits:
- Template Platform Creation: Developed a scalable template platform, ensuring consistent and efficient rollouts across various business units, which will facilitate future expansion.
- Operational Efficiency: Processed over 800 orders during the pre-sales phase within two months, cutting operational efforts by an estimated 50 MT and substantially improving efficiency.
- Cost Savings: Achieved notable reductions in licensing costs, enabling the reallocation of financial resources for future initiatives.
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