Getting SAP workloads onto hyperscaler cloud infrastructure is only half the work. Keeping them reliable, performant, and compliant with internal service level commitments is an ongoing operational responsibility that many IT teams underestimate — until the first production incident.
Novarto’s Hyperscaler Service Level Management service provides structured, SLA-backed operations for SAP environments running on AWS, Microsoft Azure, Google Cloud Platform, and STACKIT. This covers real-time multi-cloud monitoring, log analytics and diagnostics, proactive incident identification, and resource optimization management — managed continuously by Novartos cloud and SAP engineers rather than reactively by your internal team after something goes wrong.
This service is distinct from cost optimization. Where Hyperscaler Cost Optimization focuses on reducing what you spend on cloud infrastructure, Service Level Management focuses on guaranteeing how your cloud systems perform — availability, response times, incident resolution, and continuous improvement of your operational baseline.
Real-Time Multi-Cloud Monitoring: Continuous visibility across your SAP cloud environment — including system availability, performance metrics, resource utilization, and integration health. Novarto configures monitoring agents at the start of the engagement and provides real-time dashboards and alerting tailored to your SAP workloads and defined SLA thresholds. Monitoring covers single-cloud and multi-cloud SAP landscapes simultaneously.
Log Analytics & Proactive Diagnostics Enterprise SAP cloud environments generate significant volumes of log data from application servers, databases, integrations, and infrastructure layers. Novarto’s log analytics service processes this data continuously to identify patterns that indicate developing problems before they cause service disruption — slow query trends, memory pressure indicators, integration timeout patterns, and infrastructure anomalies that predict failures rather than reporting them after they occur.
Resource Optimization & SLA Governance: Ongoing management of cloud resource allocation to maintain service level commitments as workload patterns evolve. This includes regular rightsizing reviews, incident root cause analysis, change management support, and quarterly reporting against defined SLA targets. Novarto provides actionable recommendations to increase IT agility and maintain alignment between your cloud infrastructure and your operational commitments — not one-time advice, but continuous governance.
Not sure whether your current SAP cloud environment meets your internal SLA commitments — or where the gaps are? [Book a Discovery Call →]
The Novarto Service Level Methodology: From Discovery to Continuous Operations
Our proven methodology ensures a transparent, low-risk, and fast path to enhancing your hyperscaler service levels and optimizing your cloud investments. We begin with a collaborative Discovery Workshop to thoroughly understand your current infrastructure, performance goals, and challenges.
Our approach is built on a Pre-built Foundation and follows a structured Methodology Track:
- Template-based and in sync with former projects: Leveraging our experience and proven frameworks for efficient execution.
- Agile execution to support transparency: Providing clear visibility and iterative progress throughout the improvement process.
- Low risk and fixed price (for the initial phases): Offering predictable costs and minimizing financial uncertainty.
- Fast time to value: Delivering tangible service level improvements and cost optimizations quickly.
FAQ Section
1. What is hyperscaler service level management for SAP environments?
Hyperscaler service level management is the ongoing operational discipline of monitoring, maintaining, and improving the performance and availability of SAP workloads running on cloud infrastructure — in accordance with defined service level agreements (SLAs) or internal performance commitments. It covers the full operational lifecycle after a cloud migration or deployment: continuous monitoring, incident detection and response, log analysis, resource governance, and regular reporting against performance targets.
For SAP environments specifically, service level management requires expertise at both the cloud infrastructure layer and the SAP application layer. A performance degradation in a SAP Commerce Cloud environment, for example, might originate in the cloud infrastructure, in the SAP application configuration, or in an integration with an external system — and resolving it correctly requires understanding all three. Novarto provides this combined capability as a managed service, with SLA commitments on monitoring coverage and incident response times.
2. How is service level management different from hyperscaler cost optimization?
The two services address different aspects of cloud operations and are often complementary rather than interchangeable. Hyperscaler cost optimization focuses on reducing the financial cost of cloud infrastructure — identifying over-provisioned resources, restructuring pricing arrangements, and eliminating unnecessary spend. Service level management focuses on the operational reliability and performance of cloud systems — ensuring they meet availability targets, respond to incidents proactively, and maintain performance standards as workloads evolve.
In practice, cost optimization is often a time-bounded engagement that delivers results over 3 to 6 months, while service level management is a continuous operational commitment. Many organizations engage Novarto for cost optimization first — to establish an efficient cloud baseline — and then transition to ongoing service level management to maintain and improve that baseline over time.
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