Unifying the SAP E-commerce Shopping Cart: Simplifying Complex B2B Orders
Industries
Food and Beverages
Solutions
SAP Commerce Cloud
Services
SAP ERP Solutions, SAP E-commerce
The story of our customer
Coca-Cola Hellenic, a global beverage company, faced a complex challenge in its B2B operations. Their distributors and clients required the flexibility to order a wide range of products from different categories, but the existing system struggled to handle these diverse orders.
To address this issue, Coca-Cola Hellenic partnered with Novarto to implement a customer order split functionality in their Hybris Commerce platform. This new feature would enable customers to select products from various categories and add them to their shopping cart without limitations.
Consulting approach and project highlights
Novartos’ approach involved a deep understanding of Coca-Cola Hellenic’s specific requirements and the technical complexities of the order-splitting process.
Key project highlights include:
- Multi-cart implementation: Developed a multi-cart approach in Hybris Commerce to allow customers to create multiple carts for different product categories.
- Flexible configuration: Implemented a configuration interface in the Hybris back office to enable easy customization of order splitting rules for different countries and markets.
- Seamless integration: Ensured smooth integration with the SAP ERP backend to facilitate order processing and fulfillment.
- Rigorous testing: Conducted extensive testing to identify and resolve potential issues before deployment.
Customer solution and advantages
The successful implementation of the customer order split functionality has brought significant benefits to Coca-Cola Hellenic:
- Enhanced customer experience: Simplified the online ordering process for distributors and clients.
- Improved order fulfillment: Streamlined order processing and reduced fulfillment time.
- Increased efficiency: Optimized supply chain operations and reduced operational costs.
- Data-driven insights: Gathered valuable insights into customer behavior and preferences.
- Scalability: The solution is designed to scale with the growing needs of the business.
By leveraging Novartos expertise and innovative approach, Coca-Cola Hellenic has achieved a more efficient and customer-centric B2B operation.
Learn more about Novarto’s partnership with Coca-Cola Hellenic
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