Novarto Achieves ISO 20000-1: Triple Certification Success

At Novarto, our journey toward operational excellence never stops. Following our successful certifications in Quality Management and Information Security, we are proud to announce that we have achieved a new international milestone: ISO/IEC 20000-1:2018 certification.

This milestone strengthens our ability to deliver high-quality IT Service Management (ITSM), ensuring our processes are efficient, reliable, and aligned with global best practices.

Our Integrated Standards

By adding ISO 20000-1 to our portfolio, Novarto now operates under a set of powerful international standards:

• ISO 20000-1 (Service): Guarantees that our IT services are delivered with a focus on efficiency, reliability, and continuous improvement.
• ISO 27001 (Security): Safeguards your data with rigorous risk management and confidentiality.
• ISO 9001 (Quality): Ensures we consistently meet customer and regulatory requirements.

“This third certification completes a vital circle for us. While ISO 9001 focuses on quality and ISO 27001 on security, ISO 20000-1 focuses on delivering value. It proves that our internal service culture is built on best practices, ensuring that our clients receive seamless, high-performance support every single day.” — Borislav Minkov, Managing Director at Novarto.

What is ISO/IEC 20000-1:2018?

ISO 20000-1 is the international standard for IT Service Management Systems. It defines the requirements for an organization to deliver managed services of acceptable quality. For Novarto, this means we have aligned our service desk, incident management, and change management processes with global best practices.

What Does This Mean for Our Partners?

Our commitment to these integrated processes directly translates into tangible benefits for your business:

• Global Alignment: Our processes now speak the same language as the world’s leading IT organizations, making collaboration smoother and more effective.
• Maximum Transparency: We maintain clear communication channels and reporting, so you always know exactly how your services are performing.
• Agile Adaptation: With structured change management, we can implement updates and new features quickly without compromising stability.
• Proactive Problem Solving: Our management system is designed to identify and resolve potential issues before they impact your operations.
• Reliable Service Delivery: You can expect a consistent and predictable service experience, with clearly defined response times and professional support.

Driven by Excellence

These certifications are more than badges on our website; they represent Novarto’s deep-rooted culture of Continuous Improvement. By integrating Quality, Security, and Service Management into one unified approach, we ensure that as we grow, the excellence of our processes remains our greatest strength.

We thank our team for their hard work in achieving this standard and our clients for their continued trust as we reach new heights together.