Solutions for rewarding personalized relationships with the newly empowered customers
The utilization of the industry-leading solutions from the SAP Customer Engagement portfolio helps businesses maintain rewarding personalized relationships with their empowered customers.
SAP Cloud for Sales ™ is the solution for your sales team, which is designed to be fast, usable and easy to integrate with the backend operations. It offers powerful marketing functionality and complete sales cycle management. A special set of features Retail Execution is designed for sales teams and merchandisers selling consumer products into retail stores.
Thanks to its elaborate functionality SAP Cloud for Service ™ helps you take the customer service to a whole new level taking advantage of the speed and flexibility the cloud solution provides. It secures interaction with customers across all channels including e-mail, web, chat and phone. With SAP Cloud for Service you can provide convenient service and repair work place for your technicians and a branded self-service support portal for your customers.
Using SAP Cloud for Social Engagement ™ you will be adequately prepared to deliver a great customer experience by listening to and engaging with your customers where they like to hangout. This cloud solution helps you monitor customer conversations on social media sites, automatically identify top influencers and issues, and collaborate internally to craft the best responses.
Novarto delivers the full package of services you need to start using SAP Cloud for Customer ™ :